Questions? We’ve Got Answers.
Everything you need to know about shipping, preorders, local pickup, and more.
Still have a question? We’d love to help—just send us a message! 💗
What’s the difference between Going Viral, On Approach, and Worth the Wait?
🟢 Going Viral
Ready-to-ship products that are already in stock and typically ship within 1–3 business days.
✈️ On Approach
Limited-quantity items we’ve already ordered from our wholesale suppliers but have not yet arrived at The Drop Society.
Full payment is required at checkout to reserve your item. Your purchase reserves inventory that is already on its way to The Drop Society.
Once your On Approach item(s) arrive at The Drop Society, you’ll receive a shipping invoice by email. Shipping invoices are due within 72 hours. After payment is received, orders typically ship within 1–3 business days.
If your order contains On Approach or preorder items with different estimated arrival dates, you may request that they be held and shipped together.
⏳ Worth the Wait
Limited-time preorder drops that allow you to reserve exciting new releases before they’re available.
Supplier minimum order quantities must be met before wholesale orders can be placed. Orders are applied toward supplier case minimums in the order they are received, and wholesale orders are placed throughout the preorder event as supplier case minimums are reached.
Ordering early gives you the best opportunity to secure your item before preorder quantities are filled.
Estimated preorder end dates are subject to change. If supplier minimums are reached before the estimated end date, wholesale orders may be placed early, and deposits become non-refundable immediately upon placement of the wholesale order.
⚠️ Important: Because estimated preorder end dates may change if supplier minimums are reached early, the wholesale order may be placed before the listed end date. Once the wholesale order is placed, deposits become non-refundable.
When will my order ship?
Ready-to-Ship orders typically ship within 1–3 business days after purchase.
On Approach orders are invoiced for shipping once the item(s) arrive at The Drop Society. After your shipping invoice is paid, orders typically ship within 1–3 business days.
Worth the Wait preorder items are invoiced for shipping once they arrive at The Drop Society. After your shipping invoice is paid, orders typically ship within 1–3 business days. Estimated arrival dates are listed on each product page.
How will I know when my order ships?
You’ll receive a shipping confirmation email with tracking information as soon as your invoice is paid and your order is on its way.
Shipping charges are based on the size, weight, and destination of your package. Large or multi-order shipments may cost more than standard shipping rates due to package size and weight.
The Drop Society charges only the actual shipping cost charged by the carrier. Because our products are priced at or below suggested retail whenever possible, shipping discounts are not offered.
How do preorders work?
Beginning with Worth the Wait | Vol. 2
Full payment is required at checkout to reserve your preorder items.
Here’s how it works:
• Supplier minimum order quantities must be met before wholesale orders can be placed.
• Orders are applied toward supplier case minimums in the order they are received.
• As supplier case minimums are reached, wholesale orders are placed throughout the preorder event instead of waiting until the advertised preorder closing date.
• Preorder closing dates are estimates and may change. Preorders may close early if supplier case minimums are reached, available quantities sell out, or the maximum number of supplier cases allocated for an item has been filled.
• There are no purchase limits during the preorder period. Customers may reserve as many eligible items as they’d like while inventory remains available.
• If a product does not reach the supplier’s required minimum order quantity, your payment for that product will be refunded in full.
• Once the wholesale order containing your item has been placed with our supplier, your preorder becomes non-refundable because inventory has been committed specifically for your order.
• Estimated arrival dates shown on product pages are supplier estimates only and may change due to manufacturing delays, supplier processing, freight, customs, weather, carrier delays, or other circumstances outside The Drop Society’s control.
• Changes to estimated arrival dates do not qualify an order for cancellation or refund once the wholesale order has been placed.
• Once your preorder item(s) arrive at The Drop Society, you’ll receive a shipping invoice by email. Shipping invoices are due within 72 hours. After payment is received, your order will typically ship within 1–3 business days or be prepared for local pickup.
• If your order contains preorder items with different estimated arrival dates, shipping invoices will be sent as each portion of your order becomes available unless you request that your items be held and shipped together.
Worth the Wait | Vol. 1
Customers who participated in Worth the Wait | Vol. 1 reserved their items with a 50% preorder deposit.
Those deposits became non-refundable once the wholesale order containing the item was placed with our supplier.
When vendor shipments are on their way to The Drop Society, an invoice for the remaining 50% balance will be emailed to the address provided at checkout. Balance invoices are due within 72 hours.
Once your preorder item(s) arrive at The Drop Society and are ready to ship, you’ll receive a separate shipping invoice by email. Shipping invoices are also due within 72 hours.
If the remaining balance invoice is not paid within 72 hours, your order will be canceled, your preorder deposit will not be refunded, and your reserved item(s) may be released for sale as available inventory.
Can a preorder close before the advertised closing date?
Yes.
Preorders may close before the advertised closing date if:
• Supplier case minimums are reached.
• Available preorder quantities sell out.
• The maximum number of supplier cases allocated for an item has been filled.
Because wholesale orders are placed throughout the preorder event as supplier minimums are reached, ordering early gives you the best opportunity to secure your item before the preorder closes.
⚠️ Important: The estimated preorder end date may change. If supplier minimums are reached early, the wholesale order may be placed before the listed end date. Once the wholesale order is placed, deposits become non-refundable.
How will I know if my preorder is moving forward?
We’ll keep our Preorder Updates page updated throughout every preorder.
You’ll be able to follow your preorder through each stage:
• Supplier minimum reached
• Wholesale order placed
• Vendor shipment
• Arrival at The Drop Society
• Orders shipping to customers
If there is a significant delay or important update, we’ll also notify affected customers by email.
If a product does not reach the supplier’s required minimum order quantity, affected customers will automatically receive a full refund.
How is shipping handled?
Shipping is available for Going Viral, On Approach, and Worth the Wait products.
Ready-to-Ship orders have shipping calculated and collected at checkout.
On Approach and Worth the Wait orders are not charged shipping at checkout. Instead, a shipping invoice will be emailed once your item(s) arrive at The Drop Society and are ready to ship.
Because On Approach and preorder items may have different estimated arrival dates, orders may ship in multiple shipments. A separate shipping invoice will be sent for each shipment unless you request that all eligible items be held until your complete order has arrived.
Shipping invoices are due within 72 hours. Once payment is received, orders will typically ship within 1–3 business days.
You’ll receive a shipping confirmation email with tracking information as soon as your order ships.
Free local pickup is also available at checkout.
Do you offer local pickup?
Absolutely!
Ready-to-Ship orders: We’ll gladly work with you to arrange a convenient pickup day and time.
On Approach and Worth the Wait orders: We’ll contact you as soon as your items arrive to arrange pickup.
Simply choose Local Pickup during checkout.
Need your order by a certain date?
Send us a message! We’ll always do our best to accommodate your schedule whenever possible, although we cannot guarantee delivery by a specific date.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and its packaging.
We’ll work with you to make it right.
Do you accept returns?
Because many of our products are collectibles, limited releases, and preorder items, all sales are final.
Exceptions include:
• Your item arrives damaged.
• We shipped the wrong item.
• A preorder item does not reach the supplier’s required minimum order quantity.
Why do some products sell out so quickly?
Many of our products are limited releases or available in limited quantities.
Once they’re gone, we may not be able to restock them.
Do you restock sold-out items?
Some items may return in future drops, while others are one-time or limited releases and may never be available again.
If you miss out on something, send us a message! We’ll always do our best to let you know if it’s coming back or help you find it.
What if I’ve been searching everywhere for an item and can’t find it?
That’s exactly why The Drop Society exists!
Send us a message and we’ll do our best to track it down. While we can’t promise every search will be successful, we love a good hunt and will always do our best to help.
Can I request a product to see in a future drop?
Absolutely! 💗
We love hearing what our customers are searching for.
If there’s a product, brand, or trend you’d like us to carry, send us a message! It just might appear in a future drop.
How can I contact you?
You can reach us anytime at hello@shopthedropsociety.com, and we’ll get back to you as soon as possible.
💗 We’re Always Happy to Help 💗
At The Drop Society, we’re committed to making every order as smooth and enjoyable as possible.
If you ever have a question, don’t hesitate to reach out!
Thank you for supporting our small business. We truly appreciate every order and can’t wait to help you find your next favorite drop! 🩷