Questions? We’ve Got Answers. 💗
Everything you need to know about shipping, preorders, local pickup, and more.
Still have a question? We’d love to help — just send us a message!
What’s the difference between Going Viral, On Approach, and Worth the Wait?
🟢 Going Viral | Ready-to-Ship
These items are already in stock at The Drop Society and ready to ship.
Shipping is calculated and collected at checkout. Orders typically ship within 3–5 business days.
✈️ On Approach
These are limited-quantity items The Drop Society has already ordered from our wholesale suppliers but that have not yet arrived.
Full payment is required at checkout to reserve your item.
Shipping is not charged at checkout. Once your item arrives and is ready to ship, you’ll receive a shipping invoice by email.
Shipping invoices are due within 72 hours. Once payment is received, orders typically ship within 3–5 business days.
⏳ Worth the Wait | Preorder
Worth the Wait allows you to reserve upcoming, limited-release, and hard-to-find products through our preorder drops.
Unlike On Approach items, Worth the Wait products may still need to meet supplier minimum order quantities before the wholesale order can be placed.
Customer orders are applied toward supplier case minimums in the order they are received. Once a minimum is reached, we may place the wholesale order before the advertised preorder closing date.
How do preorders work?
For current Worth the Wait preorders, full payment is required at checkout.
Supplier minimum order quantities may need to be met before wholesale orders can be placed.
Customer orders are applied toward those minimums in the order received. As each minimum is reached, The Drop Society may place the corresponding wholesale order during the preorder period rather than waiting until the advertised closing date.
Preorders may close early if:
- Supplier minimums are reached
- Available preorder quantities sell out
- The maximum supplier allocation available to The Drop Society is filled
There are no purchase limits unless otherwise stated.
If an item does not reach the supplier’s required minimum and the wholesale order cannot be placed, your payment for that item will be refunded in full.
⚠️ Once your item has been ordered:
Once the wholesale order containing your item has been placed with the supplier, your preorder becomes final and non-refundable.
Estimated arrival dates are supplier estimates only and are not guaranteed delivery dates. Manufacturing, supplier, freight, customs, weather, or carrier delays do not qualify an order for cancellation or refund after the wholesale order has been placed.
Can a preorder close before the advertised closing date?
Yes.
A preorder may close early if supplier minimums are reached, available quantities sell out, or the maximum supplier allocation for an item is filled.
The advertised closing date is an estimate and does not mean The Drop Society will wait until that date to place the wholesale order.
Once the wholesale order containing your item has been placed, the preorder is final and non-refundable.
How will I know if my preorder is moving forward?
We’ll keep our Preorder Updates page updated as orders move through stages such as:
- Supplier minimum reached
- Wholesale order placed
- Vendor shipment
- Arrival at The Drop Society
- Orders shipping to customers
If there is a significant delay or important update affecting your order, we may also notify affected customers by email.
If a supplier minimum is not reached and the wholesale order cannot be placed, affected customers will receive a full refund for that item.
When will my order ship?
🟢 Going Viral
Typically within 3–5 business days after purchase.
✈️ On Approach
Once your item arrives and is ready to ship, you’ll receive a shipping invoice. After the invoice is paid, the order typically ships within 3–5 business days.
⏳ Worth the Wait
Estimated arrival dates are listed on product pages when available. Once your preorder arrives and is ready to ship, you’ll receive a shipping invoice. After payment, the order typically ships within 3–5 business days.
How is shipping handled?
Going Viral: Shipping is calculated and collected at checkout.
On Approach + Worth the Wait: Shipping is invoiced separately after your item arrives and is ready to ship.
Shipping invoices are due within 72 hours.
Shipping charges are based on the completed package’s size, weight, dimensions, destination, and carrier rate.
The Drop Society charges the actual shipping cost and does not profit from shipping charges.
What if I have items arriving at different times?
On Approach and Worth the Wait items may arrive at different times.
By default, shipping invoices may be sent as portions of your order become available.
If you would rather have eligible items held and shipped together, contact us before your first items arrive.
Please keep in mind that:
- Earlier-arriving items may be delayed while we wait for the rest of your order.
- Larger or combined shipments may cost more because of package size and weight.
How will I know when my order ships?
You’ll receive a shipping confirmation email with tracking information when your package ships.
Tracking may take a little time to update after the carrier accepts the package.
Worth the Wait | Vol. 1 Customers
Worth the Wait | Vol. 1 Customers
Worth the Wait Vol. 1 used our original 50% deposit structure.
The deposit became non-refundable once the wholesale order containing the item was placed.
Balance invoices for the remaining 50% are due within 72 hours.
Once your preorder arrives and is ready to ship, you’ll receive a separate shipping invoice, also due within 72 hours.
If the remaining balance is not paid within 72 hours, the order may be canceled, the deposit will not be refunded, and the reserved item may be released for sale.
Do you offer local pickup?
Absolutely! 💗
Choose Local Pickup at checkout when available.
For Going Viral items, we’ll arrange a pickup time once your order is ready.
For On Approach and Worth the Wait items, we’ll contact you after your items arrive and are ready for pickup.
Need your order by a certain date?
Send us a message!
We’ll always do our best to help, but we cannot guarantee arrival or delivery by a specific date, especially for On Approach and Worth the Wait items.
Supplier arrival estimates and carrier delivery estimates are subject to change.
What if my item arrives damaged?
Please contact us within 48 hours of delivery and include photos of the item and its packaging.
We’ll review the issue and work with you on the appropriate resolution. 💗
Do you accept returns?
Because many of our products are collectibles, limited releases, and preorder items, all sales are final.
Exceptions include:
- Your item arrives damaged
- We shipped the wrong item
- A Worth the Wait item does not reach the supplier’s required minimum and a wholesale order cannot be placed
Supplier delays or changes to estimated arrival dates are not grounds for cancellation or refund after the wholesale order containing your item has been placed.
My tracking says Delivered, but I can’t find my package. What should I do?
First, please check:
- Around the delivery location
- With household members or neighbors
- With the shipping carrier or your local post office
Once a package has been marked Delivered by the carrier, The Drop Society is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after confirmed delivery.
Will you refund or replace a package that was marked Delivered but is missing?
No.
The Drop Society does not provide refunds, replacements, or store credit for packages confirmed as delivered by the carrier, including packages that may have been stolen after delivery.
If a package is lost in transit before confirmed delivery, contact us so we can assist with the appropriate carrier claim or next steps.
Why do some products sell out so quickly?
Many of our products are limited releases or are available to us only in limited quantities.
Once they’re gone, we may not be able to restock them.
That’s part of what makes each Drop exciting! 🔐💗
Do you restock sold-out items?
Sometimes!
Some items may return in future drops, while others are one-time releases or may not become available again.
If you miss something, send us a message and we’ll let you know if we expect it to return.
What if I’ve been searching everywhere for an item and can’t find it?
That’s exactly why The Drop Society exists! 🔐
Send us a message and we’ll do our best to track it down.
We can’t promise every search will be successful, but we love a good hunt. 💗
Can I request a product for a future Drop?
Absolutely! 💗
If there’s a product, brand, or trend you’d love to see at The Drop Society, send us a message.
It just might show up in a future Drop! 👀🔐
How can I contact you?
Email us anytime at:
hello@shopthedropsociety.com
We’ll get back to you as soon as possible.
💗 We’re Always Happy to Help 💗
We want every order with The Drop Society to be as smooth and enjoyable as possible.
If you ever have a question about your order, a preorder, shipping, or something you’re searching for, please reach out.
Thank you for supporting our small business. We truly appreciate every order and can’t wait to help you unlock your next favorite Drop! 🔐🩷